In order to best accommodate all of our guests, as well as our team, a 24-hour notice is required for any cancellations or appointment reschedules. In the event that an appointment is cancelled with less than a 24-hour notice, the client may be charged 50% of the booked appointment cost. In the event of a no-show appointment, the client will be charged 100% of the booked appointment cost, and a deposit may be required to book any future appointments.
Some services may require a deposit of up to 50% of the appointment cost in order to hold the appointment time. These may include but are not limited to: extension services, color correction services, and vivid color appointments. The deposit will be placed on your account and be put towards your service cost on the day of your appointment. These deposits are non-refundable and non-transferable and are subject to a 72-hour cancellation notice.
Late Fees
In order to maintain a timely schedule for the rest of our guests, we ask that you arrive 5 minutes early to appointments. Late arrival may result in a reduction of services able to be provided at that time. Late arrival in excess of 15 minutes may require rescheduling of the appointment. This may result in a no-show appointment status and a cancellation charge of 100% of the booked service per our cancellation policy.
Product Return
Unopened products may be returned for shop credit or exchanged within 7 days of purchase. Opened product may be exchanged for another product of equal or lesser value of your choice within 10 days of purchase.
We do not offer refunds on services provided. However, we pride ourselves in our guest experience and want you to love every aspect of your hair. So in the event that you are unhappy with your hair, please call the salon within 5 days of your service to schedule an adjustment appointment. We will do our best to address any concerns. Adjustment appointments must be made within 14 days of the initial service.